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Process for Adding Natural Gas Equipment to an Existing Service Line/Meter

Adding equipment to an existing natural gas meter or requesting a new gas meter?  Prior to installing the equipment, you’ll need to contact our New Business department at 1-888-639-4270 and provide the following information. 

  • Hourly BTU input rating of existing natural gas equipment on the meter
  • Hourly BTU input rating of the natural gas equipment to be added to the meter
  • Equipment delivery pressure requirement
  • Existing meter number
  • Customer name and phone number
  • Installer’s name and phone number
  • Date that equipment must be operational

The New Business representative will determine if the service line from the street to the building is adequately sized to supply the added equipment and if not will process a request for a larger gas service line.  Also, we’ll need to check the existing meter location to determine if adequate space exists to install a larger or additional meter and that all code requirements can be met at that location.  If not, the service may need to be moved to another space on the building.  Lastly, current policy is to relocate inside meters outside whenever the opportunity presents itself. You should never install the equipment without speaking to a New Business representative first or you may incur costs that could have been avoided.

Please contact the New Business department at least 8 weeks in advance of the date the equipment needs to be operational in the event that the natural gas service line needs to be replaced. If the service line is adequate, but a meter needs to be upgraded or added, we’ll need 4 weeks to design, order and install the meter equipment. 

Approximate wall space required for the following meters are provided as an example only. You must call the New Business department to confirm the requirements. The wall space requirement is for the meter installation only.  Code requires that the meter be located at least three feet from any window, door, vent or air intake. 

Total Hr BTU
Input Rating 		Meter Size Wall Space
Required
0-300,000 AC250 3 ft. x 3 ft.
300-600,000 AL425 3 ft. x 3 ft.
600-800,000 AL800 4 ft. x 4 ft.
800-1,200,000 1.5M 6 ft. x 6 ft.
1,200-3,000,000 3M 6 ft. x 6 ft.

New Business representatives are available 8:00-4:30, Monday-Friday, at 1-888-639-4270.