Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

See important information about when customers will receive bills.

See important information about when customers will receive bills.

Veo información importante sobre cuando los clientes recibirá facturas.

Veo información importante sobre cuando los clientes recibirá facturas.

Property Claims Center

If your property is damaged, visit us or call 1-800-590-5571.

Learn More

Centro de Reclamaciones

Visítenos o llame 1-800-590-5571.

Learn More
 

Headline News

 

Columbia Gas is prepared for winter weather and colder temperatures

Low temperatures and snowfall are in the forecast for Massachusetts and Columbia Gas is working hard to ensure gas is delivered efficiently and safely to our customer’s homes.

Columbia Gas is prepared for winter weather and colder temperatures

SECOND NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

Petition of Bay State Gas Company d/b/a Columbia Gas of Massachusetts for Approval of its 2019 Gas System Enhancement Plan, pursuant to G.L. c. 164, § 145, for rates effective May 1, 2019.

SECOND NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

Petition of Bay State Gas Company d/b/a Columbia Gas of Massachusetts for Approval of its 2019 Gas System Enhancement Plan, pursuant to G.L. c. 164, § 145, for rates effective May 1, 2019.

NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

Odors at Lawrence schools not related to Columbia Gas lines

Natural gas odors were reported this morning at three schools in Lawrence. Columbia Gas crews and emergency responders have confirmed that our lines were not the source of these odors.

Odors at Lawrence schools not related to Columbia Gas lines

See our Latest Greater Lawrence Media Updates

We've launched a news center dedicated to the Greater Lawrence Area Incident.

See our Latest Greater Lawrence Media Updates

More Headline News