Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-677-5052. Our Customer Service representatives are here to assist you Monday through Friday from 6:00 a.m. to 10:00 p.m. and Saturday 7:00 a.m. to 7:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-677-5052 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

Convert to Natural Gas

Save energy and money when you convert today!

Learn More

Imposters and Scams

Learn how to protect yourself from scams, fraud and imposters.

Learn More

Headline News

Safety Concerns from Columbia Gas of Massachusetts

Columbia Gas of Massachusetts is concerned with recent incidents involving large icicles and snow accumulation falling from rooftops onto natural gas meters.

Safety Concerns from Columbia Gas of Massachusetts

Columbia Gas Reminds Customers to Clear Natural Gas Meters of Snow and Ice

With the forecast of a severe winter storm, Columbia Gas is reminding customers to keep their natural gas meter free from snow and ice.

Columbia Gas Reminds Customers to Clear Natural Gas Meters of Snow and Ice

NiSource Donates to NoFIRES

NiSource Inc., parent company of Columbia Gas of Massachusetts donates grant to Massachusetts based nonprofit program.

NiSource Donates to NoFIRES

Columbia Gas of Massachusetts Encourages Requests for Assistance

Columbia Gas of Massachusetts continues to encourage those in need of energy assistance to apply to the Massachusetts Good Neighbor Energy Fund.

Columbia Gas of Massachusetts Encourages Requests for Assistance

Columbia Gas of Massachusetts Partners with RISE Engineering to Deliver Home Energy Services Program

Starting June 1, 2014, residential customers of Columbia Gas of Massachusetts will access energy efficiency services from RISE Engineering, a division of Thielsch Engineering, Inc.

Columbia Gas of Massachusetts Partners with RISE Engineering to Deliver Home Energy Services Program