Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

See the latest on the restoration in your community.

See the latest on the restoration in your community.

Vea lo último sobre la restauración en su comunidad.

Vea lo último sobre la restauración en su comunidad.

Property Claims Center

If your property is damaged, visit us or call 1-800-590-5571.

Learn More

Centro de Reclamaciones

Visítenos o llame 1-800-590-5571.

Learn More
 

Headline News

 

NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

Petition of Bay State Gas Company d/b/a Columbia Gas of Massachusetts for Approval of its 2019 Gas System Enhancement Plan, pursuant to G.L. c. 164, § 145, for rates effective May 1, 2019.

NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

NOTICE OF FILING AND PUBLIC HEARING

Petition of Bay State Gas Company, d/b/a Columbia Gas of Massachusetts, pursuant to G.L. c. 25, § 21, for approval by the Department of Public Utilities of its Three-Year Energy Efficiency Plan for 2019 through 2021.

NOTICE OF FILING AND PUBLIC HEARING

Odors at Lawrence schools not related to Columbia Gas lines

Natural gas odors were reported this morning at three schools in Lawrence. Columbia Gas crews and emergency responders have confirmed that our lines were not the source of these odors.

Odors at Lawrence schools not related to Columbia Gas lines

See our Latest Greater Lawrence Media Updates

We've launched a news center dedicated to the Greater Lawrence Area Incident.

See our Latest Greater Lawrence Media Updates

New Recovery and Gas Line Replacement Efforts Launched for the Greater Lawrence Area | Lanzamiento de nuevos esfuerzos de recuperación y reemplazo de líneas de gas para el área metropolitana de Lawrence

Columbia Gas of Massachusetts, a unit of NiSource Inc. (NYSE: NI), today announced the next phase of recovery and replacement activities for the Greater Lawrence Area following the tragic events of September 13. Restoration work expected to be complete by November 19. | Columbia Gas of Massachusetts, una unidad de NiSource Inc. (NYSE: NI), dio a conocer hoy la siguiente fase de actividades de recuperación y reemplazo para el área metropolitana de Lawrence después de los trágicos eventos del 13 de septiembre.

New Recovery and Gas Line Replacement Efforts Launched for the Greater Lawrence Area | Lanzamiento de nuevos esfuerzos de recuperación y reemplazo de líneas de gas para el área metropolitana de Lawrence

More Headline News