Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

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Home heating costs impacted by severe cold temperatures

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Headline News

 

Improving natural gas service across Massachusetts

We’ll be upgrading natural gas lines in neighborhoods across the state. See our latest projects.

Improving natural gas service across Massachusetts

NOTICE OF FILING, PUBLIC HEARINGS, PROCEDURAL CONFERENCE, AND REQUEST FOR COMMENTS

On April 13, 2018, Bay State Gas Company, d/b/a Columbia Gas of Massachusetts, filed a petition with the Department of Public Utilities, under docket # D.P.U. 18-45 for approval of a general increase in its gas distribution rates.

NOTICE OF FILING, PUBLIC HEARINGS, PROCEDURAL CONFERENCE,  AND REQUEST FOR COMMENTS

Natural gas service interrupted for about 600 customers in Taunton

The area is safe and Columbia Gas crews are working to restore service.

Natural gas service interrupted for about 600 customers in Taunton

Columbia Gas of Massachusetts files new rates with the DPU

Filing seeks to recover costs to support multi-year modernization plan to maintain the safety and reliability of natural gas service for customers.

Columbia Gas of Massachusetts files new rates with the DPU

LIHEAP Action Day

Today we recognize LIHEAP Action Day, by raising awareness among our customers, employees and our key stakeholders of the impact that Low Income Home Energy Assistance Program, better known as LIHEAP, has on our most vulnerable customers.

LIHEAP Action Day

More Headline News