Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

Sign Up Online or Call 1-800-232-0120

Warm Up Massachusetts!

New video explains pipeline replacement process and the benefits to your community. Watch it now.

New video explains pipeline replacement process and the benefits to your community. Watch it now.

Home heating costs impacted by severe cold temperatures

Learn More

Call 811

Planning a project? Always call 8-1-1 at least 3 days before any digging!

Learn More
 

Headline News

 

Columbia Gas of Massachusetts files new rates with the DPU

Filing seeks to recover costs to support multi-year modernization plan to maintain the safety and reliability of natural gas service for customers.

Columbia Gas of Massachusetts files new rates with the DPU

LIHEAP Action Day

Today we recognize LIHEAP Action Day, by raising awareness among our customers, employees and our key stakeholders of the impact that Low Income Home Energy Assistance Program, better known as LIHEAP, has on our most vulnerable customers.

LIHEAP Action Day

Home heating costs impacted by severe cold temperatures

You may have expected your gas bill to be higher as you increased usage to keep your family and home warm. An additional, unexpected impact reflected in your bill for the next three months is the significant increase in the cost of natural gas we purchased from our suppliers in order to guarantee uninterrupted service through the cold snap and beyond.

Home heating costs impacted by severe cold temperatures

Columbia Gas of Massachusetts Plans Reliability Projects

Infrastructure work reduces environmental impacts and ensures safe, reliable and continuous natural gas service to Greater Springfield customers

Columbia Gas of Massachusetts Plans Reliability Projects

More Headline News