Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

Committed to reducing methane emissions

Learn More

Call 811

Planning a project? Always call 8-1-1 at least 3 days before any digging!

Learn More
 

Headline News

 

Columbia Gas of Massachusetts Plans Reliability Projects

Infrastructure work reduces environmental impacts and ensures safe, reliable and continuous natural gas service to Greater Springfield customers

Columbia Gas of Massachusetts Plans Reliability Projects

Need Help With Utility Bills This Winter? Fuel Assistance Enrollment Period Open!

The application period for Massachusetts residents seeking financial assistance under the Low-Income Home Energy Assistance Program (LIHEAP) for the 2017-2018 heating season opened on November 1 and continues through April 30, 2018.

Need Help With Utility Bills This Winter? Fuel Assistance Enrollment Period Open!

D.P.U 17-GAF-P1 - NOTICE OF FILING AND REQUEST FOR COMMENTS

On August 2, 2017, Bay State Gas Company d/b/a Columbia Gas of Massachusetts ("Company" or "Bay State") filed with the Department of Public Utilities ("Department") its seasonal local distribution adjustment factor filing ("LDAF"), pursuant to G.L. c. 164 and 220 CMR 6.11.

D.P.U 17-GAF-P1 - NOTICE OF FILING AND REQUEST FOR COMMENTS

Columbia Gas, Springfield Climate Justice Coalition Announce Gas Leak Repair Program

Columbia Gas of Massachusetts and the Springfield Climate Justice Coalition announced Thursday a new repair program for environmentally significant gas leaks in Springfield and across the Columbia Gas service territory.

Columbia Gas, Springfield Climate Justice Coalition Announce Gas Leak Repair Program

Columbia Gas of Massachusetts Pilot Capping Project To Clean Up Connecticut River

The remediation process of the affected areas in accordance with the MassDEP’s cleanup regulations began in early December.

Columbia Gas of Massachusetts Pilot Capping Project To Clean Up Connecticut River

More Headline News