Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

There's no job too small to call 811!

There's no job too small to call 811!

New video explains pipeline replacement process and the benefits to your community. Watch it now.

New video explains pipeline replacement process and the benefits to your community. Watch it now.

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Home heating costs impacted by severe cold temperatures

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Headline News

 

D.P.U. 18-81 - NOTICE OF FILING AND REQUEST FOR COMMENTS

On August 1, 2018, Bay State Gas Company d/b/a Columbia Gas of Massachusetts (“Company”) filed a petition with the Department of Public Utilities (“Department”) for approval of its revenue decoupling adjustment factors (“RDAFs”), for effect November 1,2018.

D.P.U. 18-81 - NOTICE OF FILING AND REQUEST FOR COMMENTS

Gas service interrupted for 250 customers in Lawrence

Natural gas service was interrupted this afternoon to approximately 250 customers in the City of Lawrence due to a hit line by a third party.

Gas service interrupted for 250 customers in Lawrence

Improving natural gas service across Massachusetts

We’ll be upgrading natural gas lines in neighborhoods across the state. See our latest projects.

Improving natural gas service across Massachusetts

NOTICE OF FILING, PUBLIC HEARINGS, PROCEDURAL CONFERENCE, AND REQUEST FOR COMMENTS

On April 13, 2018, Bay State Gas Company, d/b/a Columbia Gas of Massachusetts, filed a petition with the Department of Public Utilities, under docket # D.P.U. 18-45 for approval of a general increase in its gas distribution rates.

NOTICE OF FILING, PUBLIC HEARINGS, PROCEDURAL CONFERENCE,  AND REQUEST FOR COMMENTS

Natural gas service interrupted for about 600 customers in Taunton

The area is safe and Columbia Gas crews are working to restore service.

Natural gas service interrupted for about 600 customers in Taunton

More Headline News