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  • We're Here for You
    Managing your Columbia Gas account during the COVID-19 pandemic

    We know this could be a time of financial hardship. So, we've voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic. In addition, we're offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans, and we will suspend late payment charges until May 1.

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  • Stopping Some Work
    Putting all of our focus on the most important work

    The health and safety of our customers, communities and employees is our highest priority, and we continue to take proactive steps in light of the COVID-19 pandemic. To do our part to help protect our customers, employees and those most vulnerable, we will stop some types of work until further notice. By doing this, we’ll be able to put all our focus on the most essential work to ensure that our system remains safe and reliable.

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  • See the Latest Updates
    Ongoing work in the Merrimack Valley

    While we have substantially completed our recovery and restoration in the Merrimack Valley, we continue to conduct maintenance and operations work, with Department of Public Utilities approval, in the towns of Andover, Lawrence and North Andover, as well as in Methuen and across the state.

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  • DPU moratorium

    Under the Massachusetts Department of Public Utilities' non-emergency work moratorium issued October 3, 2019, customers will continue to see crews out in the community conducting approved work on a daily basis. Across the state we’re coordinating daily with the DPU to prioritize projects and secure approval to conduct necessary work on our gas distribution system in addition to the ongoing service-line verifications in the Merrimack Valley.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222.