Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

See the latest on the incident in your community.

See the latest on the incident in your community.

Vea lo último sobre el incidente en su comunidad.

Vea lo último sobre el incidente en su comunidad.

Property Claims Center

If your property is damaged, visit us or call 1-800-590-5571.

Learn More

Centro de Reclamaciones

Visítenos o llame 1-800-590-5571.

Learn More
 

Headline News

 

Columbia Gas of Massachusetts Withdrawing Pending Rate Case

Columbia Gas of Massachusetts today announced it will withdraw its pending rate case and pending settlement following the Sept. 13 natural gas incident in the Greater Lawrence area.

Columbia Gas of Massachusetts Withdrawing Pending Rate Case

Crews continue their efforts to restore service to thousands of customers in the greater Lawrence area | El equipo de trabajo de Columbia Gas continúan sus esfuerzos para restaurar el servicio a miles de clientes en el área de Greater Lawrence

A total of 400 technicians are working on the restoration effort today. | Un total de 400 técnicos están trabajando para que restaurar el servicio (el día de hoy) / (lo antes posible).

Crews continue their efforts to restore service to thousands of customers in the greater Lawrence area | El equipo de trabajo de Columbia Gas continúan sus esfuerzos para restaurar el servicio a miles de clientes en el área de Greater Lawrence

Columbia Gas makes $10 million donation to the Greater Lawrence Disaster Relief Fund | Columbia Gas hace donación por $10 millones al Fondo de Asistencia para los Damnificados del Desastre del Área Metropolitana de Lawrence

The relief fund, which will be managed by the Essex County Community Foundation, was announced Monday by Massachusetts Governor Charlie Baker, along with leaders from Lawrence, Andover, and North Andover and other state leaders. | El fondo de asistencia, que será administrado por la ECCF, fue anunciado el día lunes por el gobernador de Massachusetts, Charlie Baker, junto con líderes de Lawrence, Andover y North Andover, acompañados por otros líderes estatales.

Columbia Gas makes $10 million donation to the Greater Lawrence Disaster Relief Fund | Columbia Gas hace donación por $10 millones al Fondo de Asistencia para los Damnificados del Desastre del Área Metropolitana de Lawrence

Property Claims Center Opens Tuesday in Andover | Centro para Reclamaciones sobre Propiedades de Columbia Gas abre el martes en Andover

Hours are 1 p.m. to 8 p.m. today. | El horario de atención para hoy es de 1 p. m. a 8 p. m.

Property Claims Center Opens Tuesday in Andover | Centro para Reclamaciones sobre Propiedades de Columbia Gas abre el martes en Andover

Property Claims Center Opens Tuesday at 1 Market St. in Lawrence | El Centro de Reclamos de Propiedades de Columbia Gas of Massachusetts se encuentra el martes en 1 Market St. en Lawrence

New location opens on Tuesday, Sept. 18 from 9 a.m. to 9 p.m. | La nueva ubicación abre de 9 a.m. a 9 p.m, el martes, 18 de septiembre.

Property Claims Center Opens Tuesday at 1 Market St. in Lawrence | El Centro de Reclamos de Propiedades de Columbia Gas of Massachusetts se encuentra el martes en 1 Market St. en Lawrence

More Headline News