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  • Important Information for Columbia Home Solutions Customers

    Columbia Gas of Massachusetts and Pivotal Home Solutions have agreed to end their billing arrangement for all Columbia Home Solutions service plans and equipment lease plans (offered by Pivotal Home Solutions)*. Columbia Gas customers enrolled in these plans will need to make payment directly to Pivotal Home Solutions rather than paying for their service plans on their Columbia Gas of Massachusetts bill, effective September 30, 2020.

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  • We're Here for You
    Managing your Columbia Gas account during the COVID-19 pandemic

    The health and safety of our customers, communities and employees is our highest priority. We continue to monitor current events and want to keep you updated on the proactive steps we have been taking in response to the COVID-19 pandemic.

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  • See the Latest Updates
    Ongoing work in the Merrimack Valley

    While we have substantially completed our recovery and restoration in the Merrimack Valley, we continue to conduct maintenance and operations work, with Department of Public Utilities approval, in the towns of Andover, Lawrence and North Andover, as well as in Methuen and across the state.

    Get the Updates
  • DPU moratorium

    Under the Massachusetts Department of Public Utilities' non-emergency work moratorium issued October 3, 2019, customers will continue to see crews out in the community conducting approved work on a daily basis. Across the state we’re coordinating daily with the DPU to prioritize projects and secure approval to conduct necessary work on our gas distribution system in addition to the ongoing service-line verifications in the Merrimack Valley.

  • Updates For You
    Enroll in outage alerts

    We now offer outage alerts so you can stay informed when it matters most. Start receiving text, email or voice call alerts for your account.

    Enroll Today

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222.