Need help paying your bill?

We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.

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Shut off and reconnect

Did you receive a termination notice? Do you need to schedule a time to have your service turned back on?

Learn More

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Payment arrangements

We offer payment arrangements to help you if you are having trouble paying your bill.

Call us at 1-800-688-6160 to learn more.

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Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Learn More

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Get bill alerts for others

If you’re caring for someone who lives alone or deals with chronic illness, you can sign up for bill alerts for their account with their permission. You’ll be notified if their account is in danger of being shut off for non-payment.

Call us about third-party notifications at 1-800-688-6160.

Help customers in need

The Good Neighbor Energy Fund helps keep your neighbors warm during cold winter months. The Fund was established to assist Massachusetts residents who are unable to meet a month's energy expenses because of temporary financial difficulty and are not eligible for federal or state energy assistance. You can consider giving to the Good Neighbor Energy Fund to help keep others warm.

Donate Now

Customer protections

We will not disconnect or refuse to restore service if:

  • You have financial hardship and a seriously ill occupant lives in your home
  • You have financial hardship and a child under the age of 12 months lives in your home
  • All residents in your home are over 65
  • You have financial hardship, and all residents in the home are over 65 or under 18
  • Between November 15 and March 15, you have financial hardship and gas heat
To learn more, call us at 1-800-688-6160.


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Give the Gift of Energy

You can help pay the Columbia Gas bill for a friend, neighbor or loved one.

Give a Gift

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Energy efficiency programs

We offer a number of programs to help you lower your bills and save the environment.

See Programs

Still not sure where to start?

For more information on any of our programs or services, call us at 1-800-688-6160.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222.