Contact Us

Contact Us

Contact Us

By Phone

General Account and Service
1-800-688-6160
Self-service functions are available 24/7 by using our DirectLink automated phone system. For payment arrangements, call 7am to 7pm Monday - Friday and 9am to 2pm on Saturday. 

 

24-Hour Gas Leak Emergencies
1-800-525-8222
Contact Columbia Gas of Massachusetts 24 hours a day if you suspect a gas leak or detect the odor of natural gas. Click here for awareness about pipeline operations, emergency response and damage preventions.

Billing Questions
1-800-688-6160
To speak with a Customer Service Representative, call 7am to 7pm Monday - Friday and 9am to 2pm on Saturday.

 

Open/Close Account 
1-800-688-6160
To open or close an account, please allow at least five days. Call 7am to 7pm Monday - Friday and 9am to 2pm on Saturday.

Energy Efficiency Program - Partners in Energy
1-800-232-0120

Builder Services or Convert to Natural Gas
1-888-639-4270

TDD/TTY
711 (national relay)

To request service, call in a meter reading or ask questions about your account, call during normal business hours, 7am to 7pm Monday - Friday and 9am to 2pm on Saturday.
For emergency service, you can reach us by TDD/TTY 24 hours a day, any day of the year.

By Mail

Payments
Columbia Gas of Massachusetts
P.O. Box 742514
Cincinnati, OH 45274-2514

Customer service questions and other general business correspondence may be sent to:
Columbia Gas of Massachusetts
P.O. Box 2025
Springfield, MA 01102

Legal notices and related correspondence should be sent to:
Corporation Service Company
84 State Street
Boston, MA 02109