Billing & Payment Options

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Pay by Phone with BillMatrix

You can pay your bill by phone through BillMatrix, one of the industry's most secure electronic transaction environments. No special enrollment is required; just have your Columbia Gas of Massachusetts account number handy when you make the payment.

Use a Credit/Debit Card or Electronic Check (Fees apply)

Pay your bill in full or specify the amount you want to pay that month. There is a $750 limit per transaction for credit and debit card payments, and a $10,000 limit for electronic check payments. There is also a limit of three transactions in five days, a total of five transactions in 30 days. Payments take a minimum of two business days to post to your account.

You'll be given an opportunity to complete or stop the transaction after the total amount of your payment (including the convenience fee), has been calculated.

To pay by phone, call BillMatrix at 1-855-597-3376:
Debit card, electronic check, American Express, VISA, MasterCard and Discover are accepted.

About BillMatrix's Convenience Fee

BillMatrix is an authorized payment agent for Columbia Gas of Massachusetts but is not affiliated with us. Columbia Gas receives no portion of the fee, only the actual bill payment amount.

Your Columbia Gas account will be credited only with the amount you specify to be paid on your utility bill, not including BillMatrix's convenience fee.