Business FAQ

Is natural gas available for my business?

To find out if natural gas is available in your area, either submit a Natural Gas Availability Request and one of our representatives will respond to your request within two business days after receiving your request, or give us a call at 1-888-639-4270 and one of our company representatives will guide you through the process. Please have information available regarding intersecting streets to the left and right of your business.

If natural gas is not currently available for my business, is it possible to have Columbia Gas extend a main line to serve me? Will I be charged for the extension? How much?

Please contact our New Business Team at 1-888-639-4270. A representative will evaluate your specific site to determine main line availability and provide information on the main line extension process.

Who installs the line from the main in the street to my business?

Columbia Gas of Massachusetts installs and owns the service line. Please contact our New Business Team 1-888-639-4270 to schedule installation of your service line.

I am concerned about the appearance of the meter setting; what are your requirements about the location of the meter?

There are some specific requirements for the installation of meter settings. Please contact our New Business Team at 1-888-639-4270. A representative will be happy to explain the details, including acceptable locations, sizes, screening, protection, etc. You may also refer to the Natural Gas Meter Placement Sheet for details.

We need to do some excavation around our facility and would like to know the location of the service line and main line tap.

Prior to any excavation, you should always call 811 to have your underground utility lines marked.

We currently have natural gas at our facility and are planning to add new gas equipment. Will our current meter capacity be sufficient when we connect our new equipment?

Please contact our New Business Team at 1-888-639-4270 for information about your specific needs. To assist our representative in providing accurate and timely information, please have the following information available:

  • Existing equipment you are running on natural gas.
  • The British Thermal Units (BTU) load of each piece of existing equipment, this number should be found on the equipment’s label.
  • The BTU load of the new piece(s) of equipment.

In addition, if you are planning to relocate your service line and meter because of an addition to the existing building, you will need to submit site plans with the load information

To assist you in gathering this information, please complete the Natural Gas Add Load Form prior to calling.

Your Columbia Gas of Massachusetts representative will then be able to determine if the service and meter are large enough to handle the increase.

How do I convert between British Thermal Units (BTUs), cubic feet (CCFs), MCFs and Therms?

  • 1 Cubic Foot has approximately 1,020 BTUs.
  • There are 100 Cubic Feet per CCF or about 102,000 BTUs.
  • There are 1,000 Cubic Feet per MCF or about 1,020,000 BTUs.
  • A Therm is 100,000 BTUs or just slightly less than a CCF.
  • A Dekatherm is 1,000,000 BTUs or just slightly less than an MCF.

How quickly can I obtain natural gas service?

Each location is different. Please contact our New Business Team at 1-888-639-4270 for an estimated time frame.

I have a question about my bill. Whom should I contact?

Please call our Customer Contact Center at 1-800-882-5454 for information regarding your Columbia Gas bill or other customer service inquiries. The Customer Contact Center's business hours are 8 a.m. to 5 p.m. Monday through Friday.