Our Gas and Meter Install Process

1. Service Line Installation

Columbia Gas of Massachusetts will call the Dig Safe hotline to mark out any underground utility lines in front of your property and obtain the necessary permits from your town. Then, we'll schedule the connection of the natural gas service line. On the scheduled installation date, Columbia Gas of Massachusetts will dig a trench from our gas main in the street to your property and make all the proper connections. Once the service line is installed, we'll refill the trench and rake it smooth making it easier for you to replant any displaced landscaping.

2. Equipment Installation

Now that your new gas service has been completed, it's time for your plumbing/heating contractor to install your new heating system.

3. Meter Installation

If the meter was not installed at the time of the gas service line, installing the gas meter is the last step of the process. You can request a gas meter by calling Customer Service at 1-800-677-5052. Normally the installation takes place within two to five business days of your call. Review the Requesting a Gas Meter Information Sheet to ensure your property is ready for the meter installation.