Frequently Asked Questions

Frequently Asked Questions

We realize that projects of this scope often raise questions, and we are committed to answering all of them. Below are answers to questions that we believe you may have. You will also find information on how you can get personal up-to-date information about the project as it progresses.

Do I need to be home during the construction project near and at my home?
Prior to any work being completed you will be contacted by a project representative in preparation to move your meter. You do not need to be home while work is being done outside your home but will need to schedule an appointment with our representatives to move the meter outdoors and relight your gas equipment.

I have a sprinkler system, do I need to have it located and marked out prior to my service being replaced?
Yes, any underground systems you may have installed including sprinkler systems and invisible fences should be marked for flagged for our crews to be aware of when performing work.

Will my street be closed or my driveway be blocked?
We will make every effort to avoid road closures and keep driveways accessible during construction, however, in the event that your road does need to be closed for a period of time you will receive notice in advance.

Why do you need to move my inside meter to the outside of my home?
Having an outdoor meter provides easy access for our service technicians and to first responders. This is a convenience and provides improved safety to our customers.

Can I decide where my meter will be placed outside my home?
Prior to installation our project representatives would be happy to discuss your desired meter location. Please keep in mind when considering the location of your new natural gas meter, meters must be a minimum of 3 feet away from:

  • Any venting (heating systems, dryers, central vacuums, etc.)
  • Any intakes
  • Windows (including basements)
  • Doors (including bulkheads)
  • Any source of ignition
    • Electrical outlets
    • Electrical meters
    • Central A/C compressor
    • Window air conditioners

Will you need to dig in my yard - and if so, who's going to fix it?
All natural gas pipelines are buried, some digging will be necessary. We pledge to do as little digging as possible. Please be assured that Columbia Gas will restore any landscaping or disruptions to property that occur weather permitting. Initial restoration, such as leveling of surfaces, will be completed as the project progresses.

Will I have to pay for this replacement?
No, replacement of your service is a part of the overall replacement project.

How can I get answers to my specific questions?
You can ask the Columbia Gas representative who will be in your neighborhood while a project is underway, or call the External Affairs Specialist for your service territory. 

Brockton territory:
Chavonne Baldwin
995 Belmont Street
Brockton, MA 02302
(508)580-0100 x1221

Springfield/Lawrence territory:
Tracy Stefanowicz
2025 Roosevelt Avenue
Springfield, MA 01104
(413)784-2130