Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-677-5052. Our Customer Service representatives are here to assist you Monday through Friday from 6:00 a.m. to 10:00 p.m. and Saturday 7:00 a.m. to 7:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-677-5052 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

Headline News

Columbia Gas of Massachusetts Offers Winter Safety Tips

As the residents experience the first winter storm of 2014, Columbia Gas of Massachusetts provides some important tips to be safe and avoid hazards.

Columbia Gas of Massachusetts Offers Winter Safety Tips

Columbia Gas of Massachusetts Offers Customers Chance to Help Brighten a Child’s Holiday Season

For each customer who enrolls in Columbia Gas of Massachusetts free paperless Direct e-Bill service between now and November 30, 2013, the company will donate $15 to Toys for Tots units throughout Massachusetts up to $15,000.

Columbia Gas of Massachusetts Offers Customers Chance to Help Brighten a Child’s Holiday Season

Columbia Gas of Massachusetts files new rates with the DPU

Filing seeks DPU support to complete multi-year modernization plan to improve the safety and reliability of service for customers

Columbia Gas of Massachusetts files new rates with the DPU

April is National Safe Digging Month

Before homeowners and contractors pick up a shovel, Columbia Gas reminds everyone to pick up the telephone and call 811

April is National Safe Digging Month