Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-677-5052. Our Customer Service representatives are here to assist you Monday through Friday from 6:00 a.m. to 10:00 p.m. and Saturday 7:00 a.m. to 7:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-677-5052 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

Always call 811 before you dig!

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Headline News

Calling 811 Before You Dig Protects Everyone! April is National Safe Digging Month

Spring is finally here! Many of us are already planning our gardens and outdoor projects. Columbia Gas reminds everyone that you should know what’s below before you dig.

Calling 811 Before You Dig Protects Everyone! April is National Safe Digging Month

NiSource Receives Ethics Award for Fourth Consecutive Year

NiSource Inc. (NYSE: NI) has been designated as one of the World’s Most Ethical Companies by the Ethisphere Institute for the fourth consecutive year.

NiSource Receives Ethics Award for Fourth Consecutive Year

Safety Concerns from Columbia Gas of Massachusetts

Columbia Gas of Massachusetts is concerned with recent incidents involving large icicles and snow accumulation falling from rooftops onto natural gas meters.

Safety Concerns from Columbia Gas of Massachusetts

Columbia Gas Reminds Customers to Clear Natural Gas Meters of Snow and Ice

With the forecast of a severe winter storm, Columbia Gas is reminding customers to keep their natural gas meter free from snow and ice.

Columbia Gas Reminds Customers to Clear Natural Gas Meters of Snow and Ice

NiSource Donates to NoFIRES

NiSource Inc., parent company of Columbia Gas of Massachusetts donates grant to Massachusetts based nonprofit program.

NiSource Donates to NoFIRES