Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

See the latest on the incident in your community.

See the latest on the incident in your community.

Vea lo último sobre el incidente en su comunidad.

Vea lo último sobre el incidente en su comunidad.

Property Claims Center

If your property is damaged, visit us or call 1-800-590-5571.

Learn More

Centro de Reclamaciones

Visítenos o llame 1-800-590-5571.

Learn More
 

Headline News

 

New Recovery and Gas Line Replacement Efforts Launched for the Greater Lawrence Area | Lanzamiento de nuevos esfuerzos de recuperación y reemplazo de líneas de gas para el área metropolitana de Lawrence

Columbia Gas of Massachusetts, a unit of NiSource Inc. (NYSE: NI), today announced the next phase of recovery and replacement activities for the Greater Lawrence Area following the tragic events of September 13. Restoration work expected to be complete by November 19. | Columbia Gas of Massachusetts, una unidad de NiSource Inc. (NYSE: NI), dio a conocer hoy la siguiente fase de actividades de recuperación y reemplazo para el área metropolitana de Lawrence después de los trágicos eventos del 13 de septiembre.

New Recovery and Gas Line Replacement Efforts Launched for the Greater Lawrence Area | Lanzamiento de nuevos esfuerzos de recuperación y reemplazo de líneas de gas para el área metropolitana de Lawrence

Thursday update on service restoration | Ultimas noticias sobre restauración de servicios para el Jueves

We have been able to restore natural gas service to 9,865 of the 9,946 customers outside the area directly affected by the incident. | Hemos podido restaurar el servicio de gas natural a 9.865 de los 9.946 clientes fuera del área directamente afectada por el incidente.

Thursday update on service restoration | Ultimas noticias sobre restauración de servicios para el Jueves

Wednesday update on service restoration | Ultimas noticias sobre restauración de servicios para el Miércoles

We have been able to restore natural gas service to 7,605 of the 9,002 customers outside the area directly affected by the incident. | Hemos podido restaurar el servicio de gas natural a 7.605 de los 9.002 clientes fuera del área directamente afectada por el incidente.

Wednesday update on service restoration | Ultimas noticias sobre restauración de servicios para el Miércoles

Columbia Gas of Massachusetts Withdrawing Pending Rate Case | Columbia Gas of Massachusetts retira caso pendiente sobre tarifas

Columbia Gas of Massachusetts today announced it will withdraw its pending rate case and pending settlement following the Sept. 13 natural gas incident in the Greater Lawrence area. | Columbia Gas of Massachusetts, una unidad de NiSource Inc. (NYSE: NI), hoy anunció que retirará su caso pendiente sobre tarifas y resolución pendiente tras el incidente ocasionado por gas natural el 13 de septiembre en el área metropolitana de Lawrence.

Columbia Gas of Massachusetts Withdrawing Pending Rate Case | Columbia Gas of Massachusetts retira caso pendiente sobre tarifas

Crews continue their efforts to restore service to thousands of customers in the greater Lawrence area | El equipo de trabajo de Columbia Gas continúan sus esfuerzos para restaurar el servicio a miles de clientes en el área de Greater Lawrence

A total of 400 technicians are working on the restoration effort today. | Un total de 400 técnicos están trabajando para que restaurar el servicio (el día de hoy) / (lo antes posible).

Crews continue their efforts to restore service to thousands of customers in the greater Lawrence area | El equipo de trabajo de Columbia Gas continúan sus esfuerzos para restaurar el servicio a miles de clientes en el área de Greater Lawrence

More Headline News