Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

New video explains pipeline replacement process and the benefits to your community. Watch it now.

New video explains pipeline replacement process and the benefits to your community. Watch it now.

Convert to Natural Gas

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Headline News

 

Columbia Gas of Massachusetts Offers Simple Tips to Prevent Carbon Monoxide Poisoning

With colder temperatures settling into the region, and heating systems running more frequently, increases in carbon monoxide incidents occur.

Columbia Gas of Massachusetts Offers Simple Tips to Prevent Carbon Monoxide Poisoning

Columbia Gas of Massachusetts ramps up efforts to protect customers from utility scammers

Gas and electric utility companies across the United States and Canada are joining forces to protect customers from a long-running scam targeting customers of utility service providers.

Columbia Gas of Massachusetts  ramps up efforts to protect customers from utility scammers

D.P.U. 16-GSEP-05 NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

On October 31, 2016, Bay State Gas Company d/b/a Columbia Gas of Massachusetts ("Bay State" or "Company") submitted to the Department of Public Utilities ("Department") its 2017 gas system enhancement plan ("GSEP") to replace aging natural gas pipeline infrastructure.

D.P.U. 16-GSEP-05 NOTICE OF FILING, PUBLIC HEARING, AND PROCEDURAL CONFERENCE

Columbia Gas Helps Children Keep Warm This Winter

This winter, Columbia Gas of Massachusetts is finding new ways to help stay warm – by donating brand new, USA-made coats to local children in need.

Columbia Gas Helps Children Keep Warm This Winter

Springfield Division Operations Center celebrates two new locations

It’s been a busy time with Open House celebrations at two new locations in Springfield.

Springfield Division Operations Center celebrates two new locations

More Headline News