Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-677-5052. Our Customer Service representatives are here to assist you Monday through Friday from 6:00 a.m. to 10:00 p.m. and Saturday 7:00 a.m. to 7:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-677-5052 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

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Headline News

Columbia Gas of Massachusetts Offers Winter Safety Tips

As we prepare for this winter season, Columbia Gas of Massachusetts is reminding customers of important safety tips during cold, snowy and icy conditions.

Columbia Gas of Massachusetts Offers Winter Safety Tips

CMA solid supporter of Western MA Red Cross

Columbia Gas of Massachusetts has supported the Western Massachusetts chapter of the American Red Cross for decades. With increasing demands for disaster relief, blood services and support to the military and families, the Red Cross found it can count on CMA as a solid community corporate sponsor.

CMA solid supporter of Western MA Red Cross

D.P.U. 16-12 - Notice of filing and public hearing

On January 14, 2016, Bay State Gas Company d/b/a Columbia Gas of Massachusetts ("Bay State" or "Company") filed a petition with the Department of Public Utilities ("Department") seeking approval of a precedent agreement ("Agreement") with Tennessee Gas Pipeline Company, LLC ("Tennessee"), pursuant to G.L. c. 164, § 94A.

D.P.U. 16-12 - Notice of filing and public hearing

Columbia Gas Reminds Customers to Clear Natural Gas Meters of Snow and Ice

With the forecast of a severe winter storm, Columbia Gas is reminding customers to keep their natural gas meter free from snow and ice.

Columbia Gas Reminds Customers to Clear Natural Gas Meters of Snow and Ice

Columbia Gas of Massachusetts Encourages Requests for Assistance

Columbia Gas of Massachusetts continues to encourage those in need of energy assistance to apply to the Massachusetts Good Neighbor Energy Fund.

Columbia Gas of Massachusetts Encourages Requests for Assistance