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Customer Service: 1-800-688-6160

Gas Emergencies: 1-800-525-8222

Greater Lawrence Helpline: 1-866-388-3239


National Relay: 711

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For payments

Columbia Gas of Massachusetts
P.O. Box 70315
Philadelphia, PA 19176-0315

For other correspondence

Columbia Gas of Massachusetts
P.O. Box 2025
Springfield, MA 01102

For bankruptcy notices

Columbia Gas of Massachusetts

Revenue Recovery

P.O. Box 2025

Springfield, MA 01102-2025

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222.