Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

We donated 300 new coats to children through Operation Warm! See the heartwarming video.

We donated 300 new coats to children in need through Operation Warm! See the heartwarming video

New video explains pipeline replacement process and the benefits to your community. Watch it now.

New video explains pipeline replacement process and the benefits to your community. Watch it now.

Winter Safety

Learn More

Committed to reducing methane emissions

Learn More
 

Headline News

 

Columbia Gas of Massachusetts collaborates with Fire Fighters for Operation Warm providing 600 new coats to children

For each home energy assessment, we donated a coat to children in Headstart programs administered by local fuel assistance agencies.

Columbia Gas of Massachusetts collaborates with Fire Fighters for Operation Warm providing 600 new coats to children

Columbia Gas of Massachusetts Pilot Capping Project To Clean Up Connecticut River

The remediation process of the affected areas in accordance with the MassDEP’s cleanup regulations began in early December.

Columbia Gas of Massachusetts Pilot Capping Project To Clean Up Connecticut River

Columbia Gas of Massachusetts Offers Simple Tips to Prevent Carbon Monoxide Poisoning

With colder temperatures settling into the region, and heating systems running more frequently, increases in carbon monoxide incidents occur.

Columbia Gas of Massachusetts Offers Simple Tips to Prevent Carbon Monoxide Poisoning

Columbia Gas of Massachusetts ramps up efforts to protect customers from utility scammers

Gas and electric utility companies across the United States and Canada are joining forces to protect customers from a long-running scam targeting customers of utility service providers.

Columbia Gas of Massachusetts  ramps up efforts to protect customers from utility scammers

Columbia Gas Helps Children Keep Warm This Winter

This winter, Columbia Gas of Massachusetts is finding new ways to help stay warm – by donating brand new, USA-made coats to local children in need.

Columbia Gas Helps Children Keep Warm This Winter

More Headline News