Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-525-8222 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-688-6160. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 a.m. to 5:30 p.m. and Saturday 9:00 a.m. to 2:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-688-6160 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: Columbia Gas of Massachusetts, PO Box 2025, Springfield, MA 01104.

New video explains pipeline replacement process and the benefits to your community. Watch it now.

New video explains pipeline replacement process and the benefits to your community. Watch it now.

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Headline News

D.P.U. 16-59 Notice of filing, public hearing and procedural conference

On April 29, 2016, Bay State Gas Company d/b/a Columbia Gas of Massachusetts ("Bay State" or "Company") filed with the Department of Public Utilities ("Department") a petition for approval of the Company’s proposed Calendar Year 2015 Targeted Infrastructure Reinvestment Factors ("CY2015 TIRFs") for effect November 1, 2016.

D.P.U. 16-59 Notice of filing, public hearing and procedural conference

Challenge Accepted: Columbia Gas of Massachusetts Joins the Environmental Protection Agency’s Methane Challenge Program as Founding Member

Columbia Gas of Massachusetts today joined the U.S. Environmental Protection Agency’s Natural Gas STAR Methane Challenge Program.

Challenge Accepted: Columbia Gas of Massachusetts Joins the Environmental Protection Agency’s Methane Challenge Program as Founding Member

Columbia Gas of Massachusetts Customers Experience Lowest Heating Costs in Years

A Columbia Gas of Massachusetts typical residential heating customer’s total winter natural gas bill is 34% lower this year compared to last year’s winter season.

Columbia Gas of Massachusetts Customers Experience Lowest Heating Costs in Years

Columbia Gas of Massachusetts’ Parent Company Named as a World’s Most Ethical Companies

For the fifth consecutive year NiSource Inc. (NYSE: NI), the parent company of Columbia Gas of Massachusetts, has been designated as one of the World’s Most Ethical Companies by the Ethisphere Institute.

Columbia Gas of Massachusetts’ Parent Company Named as a World’s Most Ethical Companies

Columbia Gas of Massachusetts Joins Forces with Revitalize CDC Green-N-Fit

Columbia Gas of Massachusetts has awarded Revitalize CDC a donation of $5,000 in support of the 2016 Green-N-Fit event scheduled for April 23rd.

Columbia Gas of Massachusetts Joins Forces with Revitalize CDC Green-N-Fit