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Columbia Gas today announced that it will voluntarily suspend shutoffs for nonpayment in response to the COVID-19 pandemic, effectively immediately. This suspension will apply to residential, commercial and industrial customers and will remain in effect until further notice. In addition, Columbia Gas will offer its most flexible payment plans to customers who indicate either an impact or hardship as a result of COVID-19. Columbia Gas will continue to monitor current events and support our customers and communities.

“The safety of our employees and customers is at the forefront of everything we do at Columbia Gas,” said Columbia Gas President Mark Kempic. “We are taking a proactive, coordinated approach to prevent, mitigate and respond to COVID-19.”

Any customer who has received a termination notice or is having trouble paying his/her bill should call 1-800-688-6160 to discuss payment arrangements and/or financial assistance programs.

In addition to the shutoff moratorium, Columbia Gas is doing the following in response to the pandemic:

 “Our top priority remains the health and safety of our customers and employees, and we also have a responsibility to support our communities, those who are vulnerable, and the healthcare providers who are on the front lines of this pandemic,” Kempic said.

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Community, Customers, Safety

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222.