Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Basement

Out of sight out of mind. Your most used gas appliances - heating and water heating - may be located in the basement. Keep these few simple tips top of mind to stay safe.

Basement with white stairs hot water heater and furnace

Heating systems should be checked regularly by a qualified professional

Caring for your furnace

Heating systems should be clean, properly vented and checked regularly by a qualified professional, including cleaning or replacing your furnace filter regularly and cleaning your chimney and flue.

Have a qualified professional install natural gas appliances to make sure they're properly connected.

Hire a qualified professional

Have qualified professionals install natural gas appliances to make sure they're properly connected. Never attempt this yourself!


Set a safe water temperature

Set a safe water temperature

Water heaters should be set to operate according to the manufacturer’s instructions to avoid scalding.

Properly cap any unused natural gas lines.

Moving in or out?

If you’re removing an appliance, you should hire a qualified professional to make sure the natural gas is turned off and the natural gas line is properly capped.


Be alert for carbon monoxide

Be alert for carbon monoxide

Carbon monoxide (CO) is an odorless, tasteless, non-corrosive gas created when fuels burn incompletely. Know the symptoms of CO poisoning and ensure your home has properly installed CO detectors on every level of your property and in every room where someone sleeps.

Call 811 and a professional plumber to clear sewer lines safely.

Clogged sewer line? Call 811

Call 811 and hire a professional plumber to clear sewer lines safely. Your clog could be caused by a rare situation called a cross bore and can pose a safety risk.


Hire a qualified professional to properly vented adjusted for equipment

Check gas appliance venting

Have a qualified professional inspect your natural gas appliances for proper venting, that the exhaust and vent are in good repair and are not clogged or blocked.

Smell gas? Stop. Leave. Call.

Smell gas? Stop. Leave. Call.

If you suspect a gas leak or that a natural gas line has been damaged stop what you’re doing, leave the area immediately and call 911 and us.


If you need to repair or replace a natural gas appliance, hire a qualified professional

Repairing or replacing appliances

If you need to repair or replace a natural gas appliance, hire a qualified professional to make sure they're properly connected. Never attempt this yourself!

Never install a furnace where someone sleeps.

Avoid carbon monoxide poisoning

Never install a furnace where someone sleeps. Hire a qualified professional to ensure your equipment is properly vented and adjusted for an adequate supply of fresh air for safe and efficient combustion.


Flooding can damage natural gas lines and appliances,

Flooding and natural gas

Flooding can damage natural gas lines and appliances, causing a safety hazard. A qualified professional should check, clean, repair and test all gas appliances and pipes before gas is restored.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222.