Prepare for severe weather in your area

Follow important safety precautions to stay safe during hurricanes, high winds, flooding and more.

Before the storm

  • Have an emergency plan and practice it with your family
  • Label gas valves, water valves, and electricity main switches
  • Store any flammable liquids, such as gasoline, paint and cleaning products away from any natural gas appliance with a pilot light
  • Make sure sump pumps are in working order. Functioning sump pumps help reduce the risk of basement flooding and can prevent damage to appliances
  • Natural gas valves should only be operated by a qualified professional. Do not attempt to turn off gas at your meter

After the storm

  • Before removing downed trees, call 811 to have the location of underground utility lines marked. Downed trees could become tangled with the natural gas lines or other utilities
  • If your appliances have been impacted by severe weather, do not attempt to place natural gas appliances back in service yourself. A qualified professional should check, clean, repair and test all gas appliances and pipes

If your meter is damaged, if a gas line is exposed or if you smell natural gas after a storm:

Stop what you're doing

Stop what you’re doing

Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.

Leave the area

Leave the area immediately

If you're inside, get out immediately. If you're outside, leave the area quickly.

Call us and 911

Call 911 and us

From a safe location, away from the building, call 911 and our emergency number at 1-800-525-8222 and wait for crews to arrive.

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Flooding Safety

Flooding can damage your natural gas lines and appliances, causing a safety hazard. Find out what to do if flooding affects your home or business.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then our emergency number at 1-800-525-8222.